I initially engaged Sarah and the team at Lime in late 2015 to help me with a program to engage and develop my leadership team. That first engagement was so successful that it lead to several others and we worked with Lime for 18 months in total. In 2016, I was asked to shape a Digital Strategy for Microsoft Australia. This meant us thinking very differently. We needed to create a platform for digital transformation in a business that was already stretched operationally and had no time appetite for deep thinking. Lime helped us identify what we wanted to achieve and navigate through the steps to operationalise it across the Services and Enterprise teams of Microsoft.
If I were to pick one word that stands out to me about Lime’s impact it would be clarity. Lime’s clear thinking and structured approach to complex problem allowed us to form the core of a strategy that people understood and could execute on. Some of the work that was done by Lime that really stood out was:
• Relentlessly driving to clarity, pushing me and my team to a point that made it clear what we were going to do, but more importantly what we weren’t going to do.
• Lime has the ability to reach people and get them to think differently. We certainly had a group of leaders that were in a crowded, short-term mindset. Taking them out of ‘today’ to look at tomorrow was challenging, but Lime was able to create this journey along with true ownership and empowerment
• Lime’s ability to synthesise and align the many digital project running simultaneously within the business meant we were driving to a single new digital approach, not different agendas. This was critical.
• Lime were not just experts in the work that they do, but had a full understanding of the business, its model, its future, the gaps and the industry it operates in. I really appreciated this as I was able to move forward confident that we had considered the current business and the impacts that this new strategy could have.
I will work with Lime again and would recommend them highly to any senior leader facing a complex strategic or organisational problem.
Services Director, Microsoft Australia